GUEST MINISTRY & Why Disney Cast Members Never Say ‘I Don’t Know’

by Stacey Leasca, Travel & Leisure Magazine, 1/8/18.

According to a former cast member, if a guest approaches a cast member inside the park with a question they are not allowed to answer with “I don’t know” even when they don’t actually know the answer. Instead, cast members must go to any and all lengths to find the answer, including calling other cast members around the park. This way, guests never have to wander around looking for something.

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