VOLUNTEERS & What’s the prescription for your church’s role-to-task ratio? #CharlesArn – why your church community has too many tasks & not enough leaders to implement them.

There may be many factors involved in why your church community has too many tasks and not enough leaders to implement them. Dr. Charles Arn dives into this question and offers solutions for how to create a better role-to-task ratio for your congregation. (Excerpted from the Society For Church Consulting’s Church Staffing Summit 2015.)

Video: What’s the prescription for your church’s role-to-task ratio?

by Charles Arn
There may be many factors involved in why your church community has too many tasks and not enough leaders to implement them.

Watch more at … https://www.biblicalleadership.com/videos/whats-the-prescription-for-your-churchs-role-to-task-ratio

FRIENDSHIP & How to create intentional opportunities for friendship #CharlesArn

Discover how friendship is a key to creating community in your church. Dr. Charles Arn, Professor of Christian Ministry and Outreach at Wesley Seminary, shares ideas of how to develop this aspect of your congregation and the reason why it will lead to church growth. (Excerpted from the Society For Church Consulting’s Church Staffing Summit 2015.)

Video: How to create intentional opportunities for friendships

by Charles Arn
Discover how friendship is a key to creating community in your church.

Watch more at … https://www.biblicalleadership.com/videos/how-to-create-intentional-opportunities-for-friendships/

NEW IDEAS & How/When To Introduce Them in Your Church’s Missional Lifecycle

Commentary by Dr. Whitesel:  Dr. Charles Arn is one of the best tactical thinkers in the field of Church Growth and health.  In this article he will help you plot your organization’s location in its lifecycle. A helpful byproduct of his article is that Dr. Arn will help you see when and how to introduce a new idea for maximum impact. For more on implementing new ideas (sometimes called “intervention events”) see an article I wrote to accompany Arn’s article, titled: NEW IDEAS & 7 Lessons for Avoiding A Church Split When You Introduce a New Idea.  Additional insights on lifecycles can be found in Ichak Adizes’ classic lifecycle depiction of the Bell Curve of Organizational Change.

“Where is Your Church In Its Missional Lifecycle?”

by Charles Arn (nd).

Gravity exists. And, there’s not much we can do about it. As we grow up, we learn this by dropping things on our feet, falling out of trees, and slipping on icy sidewalks. So, the best thing to do is to learn to live with it, and… even make it our ally. We fill balloons with helium and rise above the earth. We build airfoil wings and propellers to fly with the birds.

Lifecycles also exist. And, there is not much we can do about that, either. Every living thing has them: plants … animals … people … churches. Lifecycles simply are. Life begins … it flourishes … then it ends. So, the best thing to do is to learn to live with it, and…even make it our ally.

To begin, it is important to realize that there is one amazing difference between the lifecycle of churches, and the lifecycle of all other living things. On the following pages I hope to help us 1) better understand church lifecycles, and then 2) consider how a church’s lifecycle can work for us (rather than against us) in accomplishing the mission of Christ’s church.

What is a Church Lifecycle?

First, it is important to realize that every church has a lifecycle. And every church—including yours—is somewhere on its lifecycle. The lifecycle describes a local church’s progression from infancy…to maturity…to death. Where you are on the lifecycle has a great deal to do with your church’s ability to reach new people for Christ and assimilate them into your church family. Churches well into their lifecycle find it increasingly difficult to mobilize people and programs in pursuit of their mission.

The easiest way to determine where you are on the lifecycle is to graph the worship attendance since your church’s birth. Your pattern will not be as simplified as the graph below. But this basic trend in attendance (and, to a lesser degree, membership) can be observed in most churches when averaged out over a period of years. The sobering fact is that at least 80% of churches in America today are on the flat or back-side of their lifecycles.

FIGURE Arn Typlical Church Lifecycle copy.jpg

 

In the early stages of a church’s life there is a high sense of mission among all involved. The church is purpose-driven. Charter members, and often a bi-vocational pastor, volunteer their time to help the church reach people and grow. Buildings are less important; structure is less important. The motivation is mission. And the result is growth.

As the formative years give way to time, the church reaches a comfortable size and attendance begins to level off. Where this plateau occurs depends on the church’s growth in the first stage. Congregations typically plateau near 35, 75, 100, 250, 400, 750 or 1,000 in attendance. People who affiliate with the church in this stage come predominantly via transfer growth, while fewer and fewer people are added by conversion growth. An emerging pattern of “institutionalization” is reflected by the increase in committees, and the decrease in accomplishment.

The final stage of a church’s lifecycle—decline—often begins after a church’s 50th birthday. Few, if any, members reflect the mission priority of the founders. The community has usually changed, while the church has not. Decline in worship attendance during this stage may be gradual or abrupt. Few in the church, including the staff, believe the church’s best days are still ahead.

Here is the critical insight that has grown from the study of church lifecycles: The longer a church exists, the more concerned the leaders and members become with self-service, and the less concerned with the church’s original mission and reason for being.

Robert Orr has enlarged the three stages of growth, plateau, decline into a more detailed description of the changes that occur as a church moves from “initial structuring” toward “disintegration.” [1]

CHART Robert Or 5 Stages of Lifecycle of Churches copy

But, the good news is that, unlike other living organisms that face an inevitable end to their lifecycle, the local church CAN begin a new lifecycle. In fact, the study of church growth (to which I have devoted much of my professional life) is actually the study of how churches can break out of the gravitational pull toward attendance plateau or decline, and actually re-discover the visionary excitement and missional focus that occurs at the beginning of a new lifecycle.

And what about those churches that do not seem to be affected by this lifecycle pattern? The ones that are growing beyond the first 15 – 20 years. How do they do it?

First, here is a graph of what does not occur in growing churches:

FIGURE Arn Non Typlical Church Lifecycle copy.jpg

Rather than a linear pattern of growth, churches that are growing when they shouldn’t be (based on lifecycle projections) show a “stair-step” pattern of growth, as illustrated below…

FIGURE Arn Typlical Church Growth Lifecycle copy.jpg

Here’s an important insight: Most churches that are growing at a time when they should be plateaued or declining have begun new lifecycles! Something has interrupted the church’s normal pattern—I call it an “intervention event”—and a new lifecycle has begun before the old lifecycle has pulled them into decline or death.

Beginning a New Lifecycle

The secret to beginning a new lifecycle is just that… beginning something new. An intervention event is an interruption in the status quo. These interruptions are sometimes “controllable,” sometimes not. Hopefully they are perceived as “good,” but sometimes the interruptions seem “bad.” Whatever their nature, intervention events “change the rules.” And, with a change in rules comes an opportunity to reconnect with the passion—the mission—which was the source of growth in the early stage of the church’s lifecycle.

Here are some intervention events I have seen ignite new enthusiasm and mission in a church that was on the flat or backside of its lifecycle:

  1. A change of pastors
  2. A crisis
  3. Planting a church
  4. Closing, then re-opening the church
  5. Renewal of the pastor
  6. Renewal of the laity
  7. Denominational intervention
  8. An outside consultant
  9. Relocation of the church facilities
  10. Beginning a new (style) worship service

There is no guarantee that an event which disrupts a church’s status quo will automatically begin a new lifecycle. An intervention event is simply a moment in a church’s life when “the time is right” for change. Intervention events provide open “doors of opportunity,” but not every church is either aware of this fateful moment, or chooses to walk through those open doors and begin a new lifecycle. (By the way, of all the “controlled” interventions I have seen, adding a new style worship service is consistently the most successful in beginning a new lifecycle.[2])

There are three places in a church’s lifecycle where the intervention event might occur—the growth stage, the plateau stage, or the decline stage. The results of the intervention in a church will vary depending on where it is in the lifecycle:

 FIGURE Arn Critical Points Church Lifecycle copy.jpg

Critical Point “A”

Introducing an intervention strategy at this point in a church’s lifecycle is reasonably difficult. But it is ideally the best time and place to do so. The difficulty comes as lay leaders look at the present church attendance—higher each year than the year before—and wonder whether the benefit of significant change is worth the risk. Things seem to be going reasonably well in the church. Why fix it if it isn’t broken?

Despite the challenge of introducing significant change at this point, church leaders that successfully do so will add at least ten years of growth to the church’s present lifecycle. For such churches, the “new rules” serve as a booster to maintain the momentum of growth. Beginning a new lifecycle while the church is still growing continues the outreach priority before the gravity of the old lifecycle can pull the church out of its growth and missional mindset.

Critical Point B

If your church’s worship attendance has been plateaued for the past ten to fifteen years (no more than a ±5% change), a successful intervention strategy will help to avoid the attendance decline that is soon to follow. Critical Point “B” is actually the easiest time to gain congregational support for a new way of doing things. An assessment of church attendance will confirm non-growth. But because these churches have experienced growth in the relatively recent past, and generally want to see an increase in attendance, a well-conceived intervention strategy is likely to receive a positive endorsement. The exception is when the following three ingredients come together: the church is able to easily meet its financial obligations (perhaps through an endowment), the sanctuary is at least 50% full on an average Sunday, and the congregation has little taste for involvement in outward-focused activities.

Critical Point “C”

If an intervention strategy is not introduced at this point, the church will slip into a coma beyond resuscitation. It is difficult to know exactly when a church reaches this point in its lifecycle. In reality, it is the point of no return. One of the intervention events noted earlier can be most successful at this point—closing the church, then beginning the process of planting a new church which opens the following year.

Most churches beyond Point C in the lifecycle do not have the energy, vision, or resources to live through a major change. The situation is not unlike a dying person so weak that further surgery would hasten the end rather than prolong it. However, if there is still an adamant desire for life in a church at this point, it is usually easy to get a “survival vote” supporting the intervention. Even then, however, more people are willing to vote for the change than to actively participate in its pursuit.

Conclusion

Time and space do not allow for a detailed discussion of every phase in a church’s lifecycle. [3] Indeed, re-missionalizing a church’s priorities involves many activities. Accounting for the lifecycle effect is just one of those concerns. But it is an important one, because an increased understanding of lifecycles will help you plan more strategically for how to recapture your church’s missional priorities.

To consider the lifecycle factor in your church, and how to make it your ally, I suggest that you …

  • graph the attendance of your church since its inception, and discuss whether you can see the lifecycle pattern(s) in your history;
  • discuss what events occurred that might have precipitated any new lifecycles that occurred in your church’s history;
  • duplicate the chart on page 3 and ask church leaders to identify where they believe the church presently is on each item;
  • ask whether your present location on the lifecycle has an influence in your ability to identify and pursue your church’s mission;
  • discuss whether your church needs to consider an intervention strategy to begin a new lifecycle. And if so, what are the next steps.

[1] Robert Orr, “Is Your Church in a Mid-Life Crisis?” in The Growth Report, No. 4, Institute for American Church Growth, Pasadena, California.

[2] Because of this, I researched the process of starting a new service, and reported it in the book How to Start a New Service (Baker, 1997).

[3] Gary McIntosh has written an excellent new book (not yet published as of this writing) entitled Church Lifecycles. I strongly recommend his work for a much more comprehensive exploration of this important dynamic of church lifecycles.

VISITORS & Guest Retention Strategies by Charles Arn

by Charles “Chip” Arn, Wesley Seminary Connexion Online, 7/22/15.

A few years ago I was part of a research study on the topic of “visitor retention.” We asked participating churches to go back into their records 2 to 3 years and select a continuous six-week period (such as Sept. 1 – October 15 or January 1 – February 15). Then, they were asked to examine their data and identify all those people who had visited the church one time during that six-week period; next, identify those who had visited twice; finally, identify the people who had visited three times during those six weeks. The churches were then asked to jump forward one year and identify which of those visitors had become regular attenders. We divided the churches into two categories: those growing in worship attendance, and those not. Here are the percentages of visitors who were in the church one year later, compared with how many times they had visited in the six-week period…

Percentage of Visitors Who Stayed

Number of visits in six-weeks Non-growing Churches Growing Churches
One Visit 9% 21%
Two Visits 17% 38%
Three Visits 36% 57%

There are some important insights from this study:

  • The typical declining American church sees 1 in 10 first time visitors (9%) become part of their congregation.
  • The typical growing church see 2 of 10 first-time visitors (21%) become active.

KEY QUESTION: “Do you know your church’s visitor retention rate of first-time visitors?”

  • But, when visitors return a second time, the retention rate nearly doubles (in both growing and non-growing churches).
  • When people visit the same church 3 times in a six-week period, over 1/3 of them stay (36%) in declining churches. And over half (57%) stay in growing churches.

KEY QUESTION: “Do you know your church’s visitor retention rate of second- and third-time visitors?” To put this research, and the apparent facts, into a simple conclusion: The more often people visit, the more likely they will stay.

My Suggestions… Analysis of your weekly worship attendance will provide you with a wealth of insights. Just as the information from a barometer will help you forecast coming weather patterns, information from your worship attendance will help you forecast coming growth patterns. I’m talking about more than just counting heads on Sunday. You need to know that last week Mike and Denise McKay visited your church for the third time in the past two months. (And, as long as you’re tracking attendance, wouldn’t it be helpful to know that Patty Culver, a regular member in your church, has not been in worship for three Sundays now.) Unfortunately, most churches either don’t take regular attendance, or don’t capture the information they need, or don’t glean important patterns of their people flow.* Here are three “to-do’s” that will enhance your stewardship of the people God has put in your trust…

  1. Obtain attendance information
  2. Monitor attendance patterns
  3. Respond to attendance indicators

Obtain Attendance Information How do you know who was at your church last Sunday and who was not? There is not one “right” way. But, here are ideas from other churches…

  • A pew pad at the end of each row that is signed and passed from one end to the other. Most people sign a sheet that is handed to them, so it’s usually a good indicator of who’s in the service and who’s not. The downside is that it’s not very private and thus difficult to add more information (i.e., prayer requests, name/address, notes to staff, etc. ).
  • Registration cards in the seat back in front of the worshipper. A good approach is to ask each attendee to complete a card, not just the visitors. Newcomers don’t like to be publicly identified, so asking them to (awkwardly and obviously) reach forward and fill out a “Visitor Card” lowers the percentage of people who will do so. A Lutheran church of over 5,000 in Houston uses one card with two sides—the blue side for all members and regular attenders, and the green side for those who still consider themselves newcomers. Good idea.
  • A perforated flap inside your bulletin or printed program. Each attendee is asked to complete and then tear off the “communication note” and drop it in the offering plate when it comes by. This approach allows for more confidential information to be shared, gives members and visitors an opportunity to all participate, and provides an “easy out” for putting at least something in the offering plate. (Of course, some pastors prefer a different approach for that same reason. )
  • A church in southern California prints peel-off labels with the names of each member and regular attender on 4-across computer labels (each is approximately 1” x 2”). The continuous form labels are torn into 5’ lengths and taped to the wall in the lobby. Worshippers enter the building, find their nametag (listed in alphabetical order), peel it off and stick it on their shirt/blouse for the morning. It’s also a handy way to give people a reminder of “what’s his name” who they met last week. And, coincidentally, the nametags that are remaining on the 5’ sheets after the last service indicate who was not there. (Visitors/guests can get a similar nametag printed at the guest center, which also gives the church a record of visitor information. )
  • A smaller rural church in Kansas has appointed a woman to be their attendance checker. She sits in the choir at the front of the church and then, during the service, compares her membership roster against the people in the pews. Before you laugh at this idea, the same woman practices her spiritual gift of hospitality by introducing herself to those newcomers after the service.
  • Small groups and adult Bible classes can be asked to check worship attendance for the people in their group.
  • And, a few examples on the higher tech side…one large church in Atlanta has two video cameras mounted in the worship center that scan and record those in attendance using facial recognition software. (Other churches just use the video to later identify attendees.)
  • A church in Las Vegas issues electronically coded ID cards to members and regular attenders that are used for child-care check-in, financial contributions, member voting, etc. Sunday morning a scanner at each door records those who pass by…without even needing to remove the card from their wallet. (Members are aware of this process and think it’s great!)

Monitor Attendance Patterns Here, the computer is your best friend. Whether it’s a bells and whistles church software program, or a home-made spreadsheet, you’ll need a way to enter and evaluate the data. At the beginning of each week print a report that provides you with:

  • First-time visitors (names and address, if available).
  • Second-time visitors, plus the date of their first visit.
  • Third-time visitors, plus the dates of their first and second visits.
  • Number and percent of 1st, 2nd, and 3rdtime visitors to total attendance (5% or greater is healthy).
  • Members and regular attenders who were absent (totals and percentages).
  • Members and regular attenders who have missed three services in a row. (Half of these people will be gone within a year if their absence is ignored. )
  • You may want to include additional information in your report, such as a comparison of these same numbers with the report from a year ago.

Respond to Attendance Indicators To get started, I recommend you sit down and compose two follow-up letters, one to 2nd time guests, and one to 3rd time guests (assuming you already have one for 1st timers). Next, invite a group of 4-5 people together (including some new members) who would be willing to help design a system to identify, follow up, and track 2nd and 3rd time guests. The goal is to connect these newcomers with people in the church who share similar interests, marital and family status, age, gender, etc. Then do some “sanctified match-making” with newcomers and regular attenders. Research clearly shows that the more friends a newcomer makes in a church, the more likely he/she will become active and involved. And, of course, for those long-time members who have been gone the last few Sundays, let them know that “We missed you…you’re an important part of our family…we’re looking forward to seeing you next week.” Visitors represent 100% of your church’s growth potential. It’s a wise investment to give them the time, honor, and attention they deserve. “Do not forget to show hospitality to strangers, for by so doing some people have shown hospitality to angels without knowing it.” (Heb. 13:2)

Read more at … http://wesleyconnectonline.com/q-who-is-more-important-than-your-first-time-visitors-a-your-second-time-visitors/

TIME OFF & The Key To Office Productivity: Get Out Of The Office #ForbesMagazine

Commentary by Dr. Whitesel: “My fellow professor Dr. Charles Arn likes to remark that he gets more work done from his home in California than he does when he is in our offices in Marion, Indiana. And all of us professors intuitively know that, but now research supports it. Getting off site and away from office distractions and informal powwows allows employees to focus more on their primary work as demonstrated in this research.”

by Kate Ashford, Forbes Magazine, 2/24/15.

Read more at … http://www.forbes.com/sites/kateashford/2015/02/24/office-productivity/

WORSHIP SERVICES & How Many Worship Services Should You Offer & When?

by Bob Whitesel, 2/4/15.

Often when considering a multiplication strategy, leaders wonder how many worship services a church should attempt.  Most leaders understand the strategic advantages of offering as many celebration options and styles as feasible.

But how many is too many, and how many are too few?  6 Answers…

The question of type, time, and format of worship celebrations is a very delicate issue.  And, without a complete understanding of each reader’s scenario I would be remiss to state here definitively. But, I can give you some general guidelines.

1.  Have your services on the weekends if at all possible.  These always prove to be better attended (for all generations: builder to organic) than weeknights.  And, in my personal survey of client congregations:

  • Saturday evenings only have 20% of the attendance you can expect on Sunday mornings.
  • 10:30 am on Sunday seems to be the optimum time (for my clients at least) to draw people in.
  • Therefore, try to have as many services at 10:30 am on Sunday.  This might therefore mean multiple venues, sites, etc. for maximum connection with non-churchgoers.

2.  Do not let an occasional teenage service suffice for your adding an emerging/organic church worship celebration.  Emerging/organic ministries are more college-level and 30-something in target and draw.  Keep high school and college-aged gatherings separate from one another.
PreparingChange_Reaction_Md

3.  Analyze your community (I show how to do this in my book “A House Divided,” and to even a greater extent in “CURE for the Common Church”).  It is from your community that you will find unreached age and/or people groups and thus whom the worship celebration should be reaching out to.

4.  Try to offer as many options as you can, given your person power.  In “A House Divided” (Abingdon Press, 2000) I explain how to start a new service:

  • By getting a committed core of (a minimum) 50 individuals who will commit one year to this new celebration and then replace themselves.
  • If you are offering a modern service and it is 80% full, I would reduplicate that.  Or if you have the person power to reduplicate it (even though you are not 80% full) I would duplicate it to reach more people.
  • The more options you offer, proportionally more of the community you will attract to the Good News. 
  • However, if your modern service is less than 80% full and you have another generational or sub-cultural group in the area, you could start a new expression aimed at this new sub-cultural group.  In most communities today, a church should offer a traditional celebration, a modern celebration, and an organic/emergent celebration.  Then reduplicate these as needed.  Times for each should be ascertained from people of these age groups “outside” of the church.

SP_Sm_Pix
5.  Go slow.  As you will learn in my book “Staying Power” (Abingdon Press, 2002) or “Preparing for Change Reaction” (Abingdon Press, 2006, chapter 8) research indicates that if you move too fast with new ideas (such as launching a new worship celebration), then you will not get all of your reticent members on board.  Feeling left out, or at least circumvented, the reticent members will coalesce into a sub-group someday and you will have two factions.  So remember, though you are enthusiastic about offering more worship options after reading this chapter, go slow and get reticent members on board to ensure success.

6.  Finally, there is a very good book that goes into this and is one of your recommended readings for this course.  It is “How to Start a New Service” by Charles (Chip) Arn.  Professor Arn goes into great detail, and to ensure success if you are planning on starting a new celebration, you should get this book.  And, Chip Arn is also a faculty for our  Wesley Seminary at IWU M.Div. program, teaching for us full time as Professor of Christian Ministry and Outreach.