GUEST SERVICES & Your window to connect is 6 minutes according to this research.

I am writing a new course (hosted by uDemy) titled: “Church Guests 101.” It explains four (4) pivots churches must undertake to make guest services more effective. Check out those crucial pivots on

Improving guest services begins my knowing your window to connect is very small. Here is a paragraph by Mark Collins, Certified Missional Coach, 10/1/19.

Mark Collins (right) at dinner with Bob Whitesel (left) and another Missional Coach in training (middle) Jeremy Schell.
We had an exciting day of discussing church growth and health with a client church.

Mark writes:

Your window to connect is 6 minutes. 

Research indicates that guests decide whether or not to come back within the first 6 minutes of arriving on campus (“Secrets of a Secret Shopper: Reaching and Keeping Church Guests” by Greg Atkinson).

This means that parking lot and pre-service experiences are crucial. 

Is the signage clear?

Do they feel safe leaving their kids?

Do your guest services volunteers seek to know the needs of the visitor?