by Matt Garratt, Entrepreneur Magazine, 2/4/21.
…I’ve spent a lot of time speaking with CEOs about how they’re leading through this period of intense change. I hope that by sharing some of their best practices and advice, it can help you answer some critical questions.
Their top three pieces of advice: Show empathy and support, listen and make an effort to build community.
1. Show empathy and support employees in the home office and at home
Making day-to-day life easier for your employees while supporting their families shows you care about more than just what they can do for you, and it also means you can contribute to improvements in their mental health, morale and productivity…
2. Prioritize communication — even more than usual — and listen more
The most effective leaders foster an environment of open communication, including providing forums for direct conversations about difficult topics. “Opportunities to be heard and provide feedback are the best ways we’ve been able to maintain morale,” Gainsight’s Mehta says. “When teammates know they can be heard from different areas of the company, they know they are supported…
3. Reinforce company values through community
Creating and sustaining genuine connections between employees is vital to employee health, satisfaction and performance — especially when everyone is physically far apart and spontaneous conversations are so hard to come by.
Mihir Shukla, CEO of Automation Anywhere, has been able to stay in touch with how the employees are feeling through “pulse” surveys. Shukla says the most important initiative has been an online gathering called “TenForward Lounge,” a digital event space where employees can engage in conversations via moderators and share their thoughts and feelings. “It’s also an opportunity to reinforce company values,” Shukla says.