EQ & How can I be emotionally intelligent?

Answer by Betty-Ann Heggie, Speaker, author, mentor on moving past gender stereotypes, on Quora, 1/25/18

…A helpful definition comes from Psychology Today: “the ability to identify and manage your own emotions and the emotions of others.” It’s a combination of emotional awareness, the ability to harness and apply emotions to tasks, and the ability to manage and regulate emotions.

It’s also set to become more important than ever over the next decade. As artificial intelligence and machine learning transform how businesses operate, people will need to focus more on uniquely human skills like empathy and awareness. So not only is emotional intelligence a competitive advantage for the businesses of today, it’s also a necessity for the businesses of tomorrow.

But right now, things are moving in the wrong direction. The higher up the ranks you go inside a company, the lower the EQ scores (measures of emotional intelligence) drop. A study of 1 million people by TalentSmart found that CEOs, on average, have the lowest EQ scores in the workplace.

Of course this is the case. To understand why, we can look at two helpful examples: poor people and President Obama.

Research shows that as people’s wealth increases, their compassion and empathy go down. Poor people are more likely to be generous with money and to stop for pedestrians in the street. They may depend more on interpersonal relationships, and therefore be more attuned to them.

This same idea applies with power in the workplace. As people work their way up to the highest ranks, they lose touch with the daily challenges and aspirations of people at lowest ranks. They start to see people in large groups, rather than as individuals. And they treat people as problems to solve, rather than fellow human beings to relate to. This helps explain why research finds power reduces concern for others

Here are some of the ways I encourage leaders to build up their emotional intelligence:

  1. Share power…
  2. See everyone as equal…
  3. Be conscious of unspoken communication…
  4. Encourage people to question you…

Read more at … https://www.quora.com/How-can-I-be-emotionally-intelligent