MEETINGS & Don’t End a Meeting Without Doing These 3 Things

by Bob Frisch and Cary Greene, Harvard Business Review, 4/26/16.

Here are three steps to take at the end of each meeting though you can, of course, dial up or down each component as the situation warrants. Once you’ve done this in person, make sure to follow up in writing, as well.

Confirm key decisions and next steps. Recap what was decided in the meeting, who is accountable for following through, when implementation will occur, and how it will be communicated. You want every attendee to leave the meeting with the same understanding of what was agreed…

Develop communication points. If a colleague not at the meeting asks an attendee “What happened?” he or she should know what to say. So before you wrap up, put the question to the group. “What are the most important things we accomplished in our time here together?” As the group responds, capture the key points on a flip chart or whiteboard and briefly summarize them…

Gather session feedback. Especially if your group will meet regularly, ask attendees for feedback on the session while it’s fresh in their minds. This is an oft-missed opportunity to learn both what people liked and what they would change. Instead of asking a broad question like “What feedback do you have?”, which often yields equally vague and unhelpful responses, break the discussion into what we call “roses” (positives) and “thorns” (negatives). Start with the latter..

Read more at … https://hbr.org/2016/04/dont-end-a-meeting-without-doing-these-3-things