CONFLICT & How to Break Through Deadlock on Your Team

Commentary by Dr. Whitesel; “Each member of your team has Assumptions, Interests and Relevant information (AIR) which you must understand before getting them to ‘jointly find a solution.’ Assumptions are preconceived notions. Interests are what they want to personally get out of the solution. And relevant information is their knowledge that they don’t want you to ignore. Asking yourself what is the AIR of each person (write it down!) and jointly developing a solution is the key according to this Harvard Business Review research.”

Read more at … http://s.hbr.org/1JUgaUC