Commentary by Dr. Whitesel: “Ever wonder what to do when a colleague gets overly emotional and begins to rant (and you can’t get a word in edgewise)? Here is research that shows the best way is to remove yourself from the situation and later set up a meeting to discuss the issue with the colleague. This gives them time to settle down and realize they were overly emotional. Then usually, you can discuss the situation rationally.”
By Karen Dillon, Harvard Business Review, 12/29/14.